Event Alerting and Notification, Quality Assurance and Compliance Solutions Enhance Communications for Alabama Municipality

Customer Needs

Opelika sought an IP communications platform that could quickly link data and voice with communication devices citywide to improve response times.  The city also needed a solution that provided auditing and compliance capability.

Solution

To maximize the functionality of the entire solution, Opelika also applied components of Cistera’s quality assurance and compliance solution. The advanced capabilities provide Opelika with powerful tools to enhance service and security.   From police and fire, to administrative services, they all are connected on a single-platform that enables interagency cooperation and coordinated emergency response efforts.

Results

“The power of Cistera’s application services was a key differentiator for us when we were selecting an IP Communications platform,” Findley said.  “Tactically, the services allow us to disseminate important information citywide at unprecedented speeds, which makes a real difference during emergencies.”