IP Communications, Converged Applications and Financial Services
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Customer Needs
Worldwide, the healthcare Retail banks, credit unions, insurance companies, and capital market firms world wide are turning to advanced converged solutions including virtual contact centers, video conferencing and collaboration to address increased customer expectations, regulatory pressures, and challenges caused by continued strong merger and acquisition activity.
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Key Challenges and Trends
- Increasingly savvy and sophisticated customers.
- Structural changes such as consolidation, divesture, and mergers require organizations continue to be flexible.
- Deregulation and de novo banking has invited new competition.
- Intense competitive pressure is forcing companies to minimize costs and optimize productivity.
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What Financial Services Organizations want and need
Financial Services Organizations, Credit Unions, Retail Banking, Insurance, Collection Agencies and others, are looking to streamline communications, improve processes, security and compliance. To do this, financial institutions are looking to:
- Focus on customer relationship management, advisory services, and financial planning
- Transport consistent and accurate customer information across all delivery channels
- Underwriting profitability is a primary concern for property and casualty insurersProvide more valuable information to private bankers, brokers, and advisers
- Offer more tailored customer advice while selling a broader range of products
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Cistera Converged solutions for Financial Services enhanced the IP Communications platform by providing key functional elements.
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How Cistera helps Financial Services Organizations
Having an effective communications strategy in place enables financial services organizations to become more customer-focused, increase profitability, enhance agility, reduce total ownership costs, and address new business challenges. Cistera is working with financial organizations worldwide to develop a sound telephony application infrastructure to connect employees, customers and partners.
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Cistera Converged solutions for Financial Services enhanced the IP Communications platform by providing key functional elements.
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Cistera Key Functionality
- CentraMail - Unified Messaging
- QuickConference - IP Conferencing
- RapidBroadcast - Broadcasting Solutions including Intercom, Hoot and Holler, Multicast Whisper.
- QuickRecord - Personal Dictaphone with Podcasting and Transcription Players.
- CallCenterRecord - Adhoc and Continuous Recording, e911 Recording
- LandMobileRadioConnect - Land Mobile Radio Integration
- VirtualDirectory - Medical Directory Integration
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