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IP Communications, Converged Applications and Healthcare Solutions

Customer Needs

Worldwide, the healthcare industry is undergoing rapid change and accelerated IT technology adoption. Healthcare organizations face rising costs along with strict mandates for improved patient safety and quality of care. As an industry closely tied to technology advancements, medical providers want access to healthcare information at the point of care and fast integration of the latest medical technologies and applications.

Key Challenges and Trends

  • Rising Healthcare costs
  • Increasing mandates for quality and safety
  • changing demographics and aging population
  • Staffing storages
  • Rising healthcare benefit costs for employers
  • Growing patient expectations for higher quality healthcare

What Healthcare Providers want and need

Information is a critical element of patient care. Accuracy and timeliness count. Receiving only the right information at the right time improves care and reduces cost. Cistera Convergence Servers allow Hospital Administrators to leverage their IP Telephony investment to improve communications throughout their healthcare system. Designed to simplify communications and connect clinicians, patients, and information, the Cistera Healthcare solutions provide integration between communication and data systems improve responsiveness and patient care.

  • Improve Quality of Patient Care
  • Enhance Caregiver Efficiency
  • Provide a better patient experience

As practices see more patients, physicians are struggling to provide personal attention and ensure patients are not inconvenienced. Practices are searching for new ways to streamline the appointment-making process, reduce time spent on hold or in a waiting room, and enable administrative staff to more quickly locate information and respond when patients call with a question.

Cistera Converged solutions for Healthcare enhanced the IP Communications platform by providing key functional elements.

How Cistera help Healthcare Providers

Cistera IP Communications solutions for Healthcare offer staff the ability to capture key information and use that information to complement patient records and to communicate with other staff members. These tools both improve efficiency and quality of patient care and the patient experience.

By improving communications through the use of IP Technology and Cistera, staff can improve their ability to respond to patient needs.

Cistera Converged solutions for Healthcare enhanced the IP Communications platform by providing key functional elements.

Cistera Key Functionality

  • CentraMail - Unified Messaging
  • QuickConference - IP Conferencing
  • RapidBroadcast - Broadcasting Solutions including Intercom, Hoot and Holler, Multicast Whisper.
  • QuickRecord - Personal Dictaphone with Podcasting and Transcription Players.
  • CallCenterRecord - Adhoc and Continuous Recording, e911 Recording
  • LandMobileRadioConnect - Land Mobile Radio Integration
  • VirtualDirectory - Medical Directory Integration