Customer Needs

As the business landscape changes with the forces of globalization, cost controls, new regulations, and consolidation, so changes in the legal industry. Law firms are increasingly expected to deal with their clients international or expanded domestic business, necessitating the removal of time barriers, location and visibility into important information assets, enabling lawyers and their clients to securely interact, accelerate decisions and streamline tasks.

What Legal Services Organizations want and need

Create competitive advantage by improving productivity, enhancing profitability by streamlining internal processes, and building better client relationships. Boost productivity, cut costs, and build better relationships with clients through networked applications including knowledge management, document management, time management and billing, client collaboration, online discovery, litigation support, and research applications.

• Connected to adaptable interoperable solutions
• Improved responsiveness to clients and colleagues
• Collaborative by providing sophisticated and streamling communications
• Streaming by automating administrative processes, managing case information and providing convenient access to key resources

How Cistera help Legal Services Organizations

Collaborative Workplace: Law firms recognize the need to provide sophisticated and streamlined ways for people to communicate in order to instill greater teamwork within firms and improve client responsiveness.

Streamlined Workplace: By automating administrative processes, better managing case information, and providing convenient access to critical applications, firms can improve efficiency, productivity, responsiveness, and client focus.

Responsive Workforce: To respond to clients and colleagues quickly and maximize their personal productivity, legal professionals need secure, real-time access to case information and communication tools at work, at home, or on the road.

Cistera Key Functionality

• CentraMail - Unified Messaging
• QuickConference - IP Conferencing
• RapidBroadcast - Broadcasting Solutions including Intercom, Hoot and Holler, Multicast Whisper.
• QuickRecord - Personal Dictaphone with Podcasting and Transcription Players.
• CallCenterRecord - Adhoc and Continuous Recording, e911 Recording
• LandMobileRadioConnect - Land Mobile Radio Integration
• VirtualDirectory - Medical Directory Integration